L2/L3 IT Support Engineer - (MSP) | ZR_1261_JOB
This is a remote position. L2/L3 IT Support Engineer - MSP (Remote) About PeoplePartners PeoplePartners is a Great Place to Work® certified company where people come first, careers move forward, and global opportunities feel within reach. We connect talented professionals with high-performing teams across international markets, creating roles that offer meaningful work, real collaboration, and room to grow. Here, you are not just filling a seat. You are joining a culture built on trust, learning, accountability, and people who genuinely want you to succeed. Role Overview Some IT support roles are all password resets and repetitive tickets. This is not one of them. PeoplePartners is hiring an experienced L2/L3 IT Support Engineer (MSP) to support one of Australia’s fast-growing Managed Service Providers. This role is built for someone who enjoys solving real technical problems, communicating clearly with clients, and keeping businesses running smoothly across diverse environments. You will support Australian clients remotely across Microsoft 365, Azure, Intune, Windows Server, networking, firewalls, email systems, RMM, PSA, and endpoint security tools. No two days will look the same, and that is exactly the point. Key Responsibilities: Resolve Level 2 and Level 3 support tickets. Provide timely IT support to MSP clients. Troubleshoot cloud, infrastructure, networking, firewall, and endpoint issues. Support Microsoft 365, Azure, Intune, Windows Server, and email environments. Maintain accurate ticket notes, documentation, and time entries. Communicate proactively with customers during issue resolution. Escalate issues appropriately while maintaining ownership. Use PSA and RMM platforms to manage support activities. Contribute to process improvements and team collaboration. Participate in team meetings and support reporting activities.
Requirements
Required Qualifications (Must-Have): 2+ years of MSP experience. Strong Level 2 IT support experience. Experience supporting Microsoft 365 environments. Exposure to Azure, Intune, AutoPilot, and Active Directory. Windows Server administration experience. Networking and firewall troubleshooting skills. Experience using PSA and RMM platforms. Strong written and spoken English. Reliable home office setup and stable internet connection. Preferred Qualifications (Nice-to-Have): HaloPSA NinjaOne IT Glue Huntress ThreatLocker Hyper-V or VMware Why Join PeoplePartners Joining PeoplePartners means becoming part of a Great Place to Work certified company that values people, integrity, teamwork, excellence, and growth. You will enjoy a supportive remote work environment, exposure to Australian clients, opportunities to learn new tools and technologies, and a culture that encourages collaboration without ego. You will work with people who communicate openly, take ownership, support each other, and care about delivering great customer experiences. This is a strong career move for an MSP engineer who wants technical variety, client impact, professional growth, and a team that knows how to work hard while keeping things human. Apply now through PeoplePartners and let’s talk. Work Details: Work Setup: Fully remote / work from home. Client Location: Australia Schedule: Monday to Friday, Day-shift (AEST).
Benefits
Permanent Work-from-home setup Company-provided equipment Secondary Wi-Fi Modem 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Monthly Gift Voucher Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen #WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.