Lead-Inside Sales
About the position The Strategic Account Manager (SAM) is the main point of contact, specializing in existing account penetration, introducing new, upsell products/features and expansion for devices, assets and video. The SAM will conduct product demonstrations and close business to secure incremental revenue. The SAM is responsible for building and strengthening customer relationships, overall account health, customer satisfaction and retention. The SAM will make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing and leverage sales tools across multiple platforms. Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times Communicate several times a day with the team on sales activity, metrics and performance Account management with a diverse book of business across various industries Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management Follow-up on proposals and negotiate contracts with customers Collaborate with internal and external partners from the sale through implementation Manage customer relationships/ satisfaction and address open issues, problems and requests
Responsibilities
- existing account penetration
- introducing new, upsell products/features and expansion for devices, assets and video
- conduct product demonstrations and close business to secure incremental revenue
- building and strengthening customer relationships
- overall account health, customer satisfaction and retention
- make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing and leverage sales tools across multiple platforms
- Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features
- Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times
- Communicate several times a day with the team on sales activity, metrics and performance
- Account management with a diverse book of business across various industries
- Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management
- Follow-up on proposals and negotiate contracts with customers
- Collaborate with internal and external partners from the sale through implementation
- Manage customer relationships/ satisfaction and address open issues, problems and requests
Requirements
- Bachelor’s Degree or four or more years of work experience
- Three or more years of relevant work experience in a SaaS environment
Nice-to-haves
- Previous experience selling into SMB Accounts
- Consultative selling experience
- 3+ years of B2B inside sales experience
- 1+ years of product sales account management experience
- Account management experience
Benefits
- health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year and up to 6 personal days per year
- paid parental leave
- adoption assistance and tuition assistance
- premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- Newly hired employees receive up to 15 days of vacation per year, which grows with additional service