Lead Specialist, Program Manager
Role Purpose: This role is accountable for the successful delivery of complex programmes & multiple interdependent projects aligned to global business priorities. The role operates with defined objectives & governance, exercising professional judgement, structured problem solving & proactive risk management to deliver outcomes in a fast‑paced, global environment. The Program Manager works as part of a global, multi‑location team, engaging a wide range of stakeholders to coordinate delivery, manage dependencies & maintain transparency on progress, risks, outcomes. Key Accountabilities: Deliver one or more medium‑to‑large scale programs, consisting of multiple projects or workstreams. Manage program plans, milestones, dependencies, risks & issues using Smartsheet. Balance & prioritize multiple concurrent initiatives, meeting deadlines in a pressured & changing environment. Apply structured problem‑solving to resolve delivery issues, proposing practical options & recommendations. Operate within established governance frameworks while exercising judgement on delivery decisions. Coordinate stakeholders across functions & geographies, contributing to a global delivery model. Provide clear, accurate & decision‑focused status reporting & insights to senior stakeholders. Identify delivery risks early & actively manage mitigation actions & escalation paths. Support program governance forums with high‑quality materials & analysis. Adhere to global program management standards & contribute to continuous improvement. Skills & Capabilities: Proven program & project management expertise. Strong problem‑solving, analytical & critical‑thinking skills. Ability to manage complexity, ambiguity & competing priorities. Demonstrated capability to deliver under pressure & tight timelines. Confident stakeholder engagement across cultures & time zones. High attention to detail with strong focus on outcomes & value. Hands‑on experience using Smartsheet or other project planning tools for planning, tracking & reporting. Knowledge, Experience & Qualifications: Essential: Minimum 5 years’ experience in program or senior project management. Experience managing multiple projects simultaneously. Practical experience working in global or distributed teams. Hands‑on experience using Smartsheet in a delivery environment. Experience in large, matrixed or transformation‑led organizations. Desirable: Program or Project management certifications (e.g. MSP, PRINCE2, PMP, PgMP, Agile). Hands‑on experience using Smartsheet in a delivery. Experience using Jira and/or similar agile delivery tools for tracking work. #LI-KS1