Load Coverage Specialist

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for a Load Coverage Specialist for one of our clients. Load Coverage / Booking Specialist is expected to source, negotiate, and secure carriers on available freight in a timely and profitable manner. They will also ensure that all customer shipments are covered within the company’s quality standards. We simplify logistics through collaboration, transparency, and cutting-edge technology while delivering what matters most for freight forwarders. Key Responsibilities:

• Keep daily account operations running smoothly through strong organization and follow-through
• Communicate regularly with customers and carriers via phone and email
• Build and manage shipments, including scheduling pickups and deliveries
• Dispatch drivers and ensure trucks arrive on time
• Track shipments and conduct check calls to monitor progress
• Identify and qualify carriers that best fit customer needs
• Communicate shipment details and negotiate rates when needed
• Proactively reschedule appointments and notify all parties of changes
• Confirm pickups occurred as scheduled and resolve exceptions quickly
• Coordinate with drivers and shipping teams to ensure proper loading
• Provide routing details and clear instructions to drivers
• Escalate issues early and communicate solutions clearly
• Assist with collecting required shipment documentation

What Success Looks Like

• You stay organized even when things move quickly
• You communicate clearly and professionally with customers and carriers
• You anticipate problems before they become emergencies
• You take ownership and follow through until issues are resolved
• You provide excellent service without needing constant direction

Excellent Communication Skills: Ability to effectively communicate with carriers, internal teams, and customers over the phone and via email. Upper-intermediate + English Level. 1-2 years' proven experience working in a Carrier Sales role or a similar logistics role in brokerage. Strong understanding of transportation regulations and logistics procedures Excellent organizational and time management skills. Proficient in Microsoft Office and logistics software. Exceptional communication and interpersonal abilities. Ability to multitask and prioritize tasks effectively. Problem-solving skills and attention to detail. Working conditions: Working schedule: Mon Fri 8 am - 5 pm EST Competitive Salary in USD Remote mode of work 10+ business days of paid time off Team building and corporate events Equipment provided A supportive team Remote eligibility Our vision is simple: build a company where people genuinely enjoy their work, feel supported by their team, and maintain a healthy work-life balance along the way. We believe success is about more than results - it’s about creating an environment where employees, customers, and carrier partners can grow and succeed together. Strong relationships, mutual respect, and doing the right thing are at the center of how we operate every day. When you work with US, you’ll quickly notice the difference. Our team leads with honesty, integrity, and a commitment to doing what we say we will do. We take pride in treating our customers and carriers as true partners, not transactions. We are committed to continuous improvement and delivering a high level of service without ever taking business relationships for granted. Going above and beyond isn’t an exception here - it’s the standard. Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.