LTCR Regional Administrative Assistant II

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The LTCR Regional Administrative Assistant II performs various administrative duties, including data entry, report preparation, and compliance monitoring, to support the agency's operations.

Responsibilities

• Maintains a regular and predictable work schedule
• Knowledge of maintaining records, files, or logs (for example, administrative, personnel, contract, correspondence forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging
• Knowledge of preparing ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office
• Maintains regional Survey Management System database
• Communicates with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints
• Monitors and performs technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports
• Ensures all documentation complies with state and federal requirements
• Makes corrections to ensure compliance
• Processes all state and federal enforcement actions within required time frames
• Prepares technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal
• Determines appropriate distribution for all actions to meet federal and state requirements
• Enters critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes
• Responsible for submitting to state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required timeframes
• Other duties as assigned

Skills

• Ability to perform complex tasks related to Federal & State rules and standards while maintaining attention to detail
• Ability to quickly comprehend frequent technical changes
• Ability to learn and maintain knowledge of the Long-Term Care Integrated computer system and regional Survey Management System
• Ability to read, understand and apply program technical procedures for processing surveys, enforcement actions, and administrative penalties
• Ability to maintain a high level of confidentiality
• Knowledge and experience with computers
• Ability to answer telephone calls, refer callers to appropriate staff, take messages, and answer basic questions
• Experience using a computer
• Experience with Word, Excel, or other word processing software
• Experience in organizing, maintaining, or monitoring files, records, or logs
• Experience with electronic records
• Skill in customer service
• Skill in organizational and attention to detail
• Skill in office practices and administrative procedures
• Ability to communicate effectively, orally in writing
• Experience preparing and proofreading correspondence, forms, reports, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements)

Benefits

• 100% paid employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement
• Federal Public Service Loan Forgiveness Program
• Excellent health benefits
• A lifetime monthly retirement annuity
• 401(k) and 457 Programs under the Employees Retirement System of Texas
• Able to work a compressed workweek of four 10-hour days
• Telework eligibility

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