Manager – IT Product Lead, CRM / GPO
Job Description:
- Serve as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.
- Accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations.
- Ensure that products are delivered in alignment with business priorities, customer requirements, and security standards.
- Provide coaching and guidance to a cross-functional team.
- Collaborate with IT and business stakeholders to drive continuous improvement and product strategy.
- Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end-of-life or retirement planning.
- Manage vendor contracts and service provider performance.
Requirements:
- Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience
- 7+ years in Information Technology in progressive levels of responsibility, with 2+ years in a leadership or team lead capacity preferred
- Strong understanding of Salesforce Service Cloud and Experience Cloud, including platform architecture, declarative and programmatic development approaches, and Salesforce release management
- Experience managing API integrations between Salesforce and other enterprise cloud platforms
- Strong understanding of creating and maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap
- Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred
- Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud preferred
- High-level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support
- Some budgetary responsibility preferred
- Excellent written and verbal communication skills, including the ability to respond effectively under pressure.
- Preferred Certifications: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Experience Cloud Consultant, SAFe Product Owner / Product Manager (POPM), Certified Scrum Product Owner (CSPO) or equivalent.
Benefits:
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities