Manager, Voice Operations & Infrastructure
Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation. Your key responsibilities: Lead and mentor a global voice operations team focused on reliability, performance, and scalability Manage daily operations, including incident response and on-call coordination Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components Analyze SIP signaling and call flows to identify issues and implement fixes Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements Strengthen our voice systems with automation, monitoring, and proactive performance improvements Ensure all systems align with cloud and enterprise security best practices What you'll bring 7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams) 4+ years of experience managing engineering teams Knowledge of SIP stack, call flows, and voice troubleshooting Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience Proven background in on-call operations and incident management Solid understanding of AWS cloud platform Familiarity with voice security practices and compliance frameworks Experience we consider a plus: Experience automating voice operations or implementing CI/CD pipelines Familiarity with observability tools (Grafana) How you’ll benefit: Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging, respectful, diverse and progressive. We think about the future as much as we think about the present. We offer our people a competitive salary and flexibility where they need it. Company Bonus Medical, Dental, and Vision Coverage Options 401(k) Savings Plan Company-Paid Basic Life and AD&D Insurance Maternity/Parental Leave Health Savings Account (HSA) Voluntary Supplemental Insurance Lifestyle Benefits Volunteer Time Off (VTO) Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. US Pay Transparency $118,320—$155,295 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.