MDR Shift Analyst, (Unit 420 - Remote
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Join the Unit 42 Managed Detection and Response (MDR) team as an MDR Shift Analyst, focused on overnight and weekend security operations. You'll monitor customer environments, investigate security alerts, and respond to cyber threats using technologies such as Cortex XDR. This role is ideal for analysts who thrive in fast-paced SOC and incident response environments, enjoy solving complex security challenges, and are comfortable working night shifts as part of a 24x7 global operation.
Key Responsibilities
- Monitor and investigate security alerts across customer environments
- Triage, investigate, and respond to security incidents from detection through resolution
- Analyze endpoint, network, and log data to identify malicious activity
- Communicate findings and remediation recommendations to customers and internal teams
- Document investigations, response actions, and incident outcomes
- Partner with Threat Intelligence, Threat Hunting, and Security Research teams to improve detections and response capabilities
Qualifications
Qualifications
- 3+ years of SOC, Incident Response, MDR, or Managed Security Services experience
- Hands-on experience with EDR, SIEM, SOAR, and firewall technologies
- Strong understanding of cyber threats, attack techniques, and incident response processes
- Excellent written and verbal communication skills
Preferred
- Cortex XDR and/or Cortex XSOAR experience
- Previous experience working shift-based or overnight security operations
- CySA+, CEH, or similar security certifications
- MDR, managed security, military cyber, or intelligence experience
Additional Information This position supports a 24x7 MDR operation and requires flexibility to work overnight, weekend, and holiday shifts based on business and customer needs.
Compensation
Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $104,500.00 - $169,125.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.