Mid-Market Customer Success Manager (LATAM)

At LoyaltyLion we enable fast-growth businesses to succeed by helping them build emotional and long-lasting customer relationships. With 12+ years of loyalty innovation working with 10,000+ brands, we help Shopify stores move beyond generic loyalty programs. With LoyaltyLion, brands create unique experiences that drive repeat purchases, influence customer behavior, and increase profitability across every channel, location, and market. We're looking for a Customer Success Manager who thrives in a fast-paced environment, loves building relationships, and gets energised by helping clients see real, measurable impact. This is a fully remote independent contractor position in LATAM. You will be responsible for managing your own taxes and social security contributions. 12+ months of experience in a similar Customer Success/Account Management role Excellent written and spoken English - C1 proficiency Experience working with a non-LATAM headquartered company, ideally as an early regional hire Proven experience working with a high volume portfolio of customers Confident discussing ROI and the business impact of software Analytical mindset - you use data to tell a story Strong communicator who builds trust quickly across teams and adept at managing different stakeholders Highly organised, detail-oriented, and always looking for ways to improve You'll manage a high volume portfolio of mid-market clients, focusing your energy on where it matters most. Day-to-day that means:Proactively identifying clients who need your attention and stepping in before problems become churn Running Executive Business Reviews for customers that request them and leading conversations about ROI and loyalty strategy Advising clients on how to get the most out of their program (don't worry we'll train you) Owning NPS responses and closing the feedback loop with clients Partnering with our Onboarding, Support, and Account Management teams for a seamless client experience Surfacing client feedback to Product and Marketing to help us continuously improve Supporting renewals, flagging upsell opportunities, and mitigating at-risk accounts Working with Marketing to build advocacy through case studies, reviews, testimonials, and events