Monday.com & Make.com Expert for Google Workspace Email Routing Audit and Automation Troubleshooting
We are an ecommerce fitness equipment company seeking an experienced specialist to audit, troubleshoot, repair, and document our Google Workspace and Monday.com routing workflows. Our environment includes Google Workspace, Gmail, Google Groups, Monday.com, Shopify, BigCommerce, Amazon order notifications, and automation platforms such as Make.com, n8n, Zapier, APIs, and webhooks. This is an audit and takeover project. We are not looking for someone to rebuild everything from scratch. We need an expert who can first understand, map, and document the existing setup before making changes. Current Challenges Some of our workflows are unreliable or broken, including: Shopify, BigCommerce, and Amazon order emails not creating items on the correct Monday.com boards Google Workspace forwarding rules or Google Groups routing emails to incorrect destinations Shared inboxes creating tasks on the wrong department or personal boards Internal emails creating unnecessary Monday.com items External emails requiring different handling than internal communications Multi-recipient routing scenarios that require testing and validation Existing automation workflows that may need troubleshooting or replacement
Responsibilities
Audit Google Workspace Admin settings, Gmail forwarding, aliases, Google Groups, and routing rules Audit Monday.com board email addresses, automations, and workflows Map current routing logic between inboxes, groups, aliases, boards, and sender types Troubleshoot and fix critical routing issues Test internal vs external sender behavior Test one-email-to-multiple-board workflows Recommend Make.com, n8n, Zapier, API, or webhook solutions only when necessary Document all findings, changes, and recommendations Create a written runbook and maintenance documentation Record a Loom walkthrough for our internal team Required Experience Google Workspace Administration Gmail routing, forwarding, aliases, and Google Groups Monday.com automations and workflow troubleshooting Make.com, n8n, Zapier, APIs, and webhooks Shopify and ecommerce operations workflows Email routing and automation debugging Working with inherited systems and existing automations Technical documentation and process mapping Deliverables Complete audit report Routing map showing inboxes, aliases, groups, boards, and workflows Priority issue list Testing results and findings Fixed critical workflows Recommendations for forwarding vs middleware solutions Written runbook Loom walkthrough Final maintenance checklist Important Please do not enable old automations, activate unused workflows, install new tools, or make broad production changes without approval. We expect a careful, methodical approach focused on understanding the current environment before implementing fixes. To Apply Please start your proposal with the word MAPPING. Also include: Examples of similar Google Workspace, Monday.com, Make.com, or automation audit projects. Your experience troubleshooting email routing and workflow automation. A brief explanation of how you would approach diagnosing a complex email-to-Monday routing issue. Pacific Time overlap is preferred, as some troubleshooting may involve live operational workflows.