Online Sales Associate; In-Store
Position: Online Sales Associate (In-Store Only) General Summary The E-Commerce Associate is responsible for assisting with the day‑to‑day tasks of Goodwill Industries of South Mississippi's e-commerce business, including identifying, marketing, and processing sales transactions of donated merchandise and used books for online sales, and providing excellent customer service via oral and written communication. Principal Duties & Responsibilities
- The E-Commerce Specialist picks, packages, weighs and prepares items sold online for shipment.
- Assist with the physical receipt, storage, and evaluation process to determine the value of books and media items.
- Enter book descriptions and prices into the software system and handle packaging, shipping, and tracking of items sold through e‑commerce.
- Post Shop Goodwill items without assistance when necessary.
- Work flexible hours when needed.
- Move merchandise from the back room to the processing/posting floor as required.
- Ensure a clean work area at the end of each shift.
- Assist in security by staying aware of inventory and reporting any suspicious activity or theft to e‑commerce management.
- Keep the work area clean and hazard‑free.
- Follow company policies and safety procedures.
- Maintain regular attendance.
- Provide excellent customer service at all times.
- Perform a variety of other tasks in the e‑commerce department as necessary to support business needs.
- Other duties as assigned.
Knowledge, Skills & Abilities Required
- Market Goodwill and explain its mission to the general public.
- Communicate clearly, write, and read in English.
- Vision corrected to within normal limits.
Requirements
- High school graduate or equivalent, or six months to one year of related retail experience and/or training; or an equivalent combination of education and experience.
- High degree of attention to processes and detail.
- Basic to intermediate computer experience, including working knowledge of e‑commerce businesses and software programs such as Microsoft Office, including Outlook and Excel.
- Previous experience writing online auctions and/or an understanding of collectibles such as antiques, brand names, and other items of value (preferred).
- Valid Mississippi driver’s license.
- Ability to regularly lift and/or move up to 25 pounds.
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