Operations and White Glove Program Analyst

GovCIO is currently hiring for a Program Operations and White Glove Analyst who provides high-level operational and administrative support across multiple programs and teams supporting the VA. This role is responsible for coordinating program deliverables, supporting executive and client-facing reporting, maintaining accurate program documentation and resource tracking, and ensuring operational activities are executed efficiently and effectively. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced government contracting environment. This role is fully remote.

Responsibilities

Program Operations Support Coordinate and manage weekly, monthly, and quarterly deliverables to ensure timely and accurate submission of program documentation, reports, and operational materials. Proactively collaborate with Program Managers and Partner Managers to ensure program information, staffing data, reporting metrics, and operational documentation are accurate, complete, current, and aligned with program requirements. Facilitate travel coordination and approval processes by collaborating with the VA COR and internal stakeholders. Track, monitor, and ensure completion of required TMS training courses for team personnel to maintain compliance standards. Maintain and update SharePoint, Airtable, and other tracking systems to support accurate recordkeeping, resource management, reporting, and team collaboration. Assist in drafting Level of Effort (LOE) documents, administrative documentation, operational communications, and other program support materials as needed. Support staffing coordination and personnel tracking activities to ensure program data and records remain current and accurate. Provide cross-functional program support by adapting to evolving team needs and contributing to special projects, operational initiatives, and process improvement efforts. White Glove Support Responsibilities Maintain and manage executive-level “white glove” schedules, deliverables, and reporting timelines to support leadership and client-facing operations. Update financial, operational, and staffing presentation materials to ensure accuracy, consistency, and timely distribution. Review, revise, and maintain current organizational charts and staffing documentation across supported programs. Publish and maintain updated files, reports, and presentations within designated repositories, SharePoint sites, and collaboration platforms. Ensure high-visibility deliverables and executive materials are professionally formatted, accurate, and aligned with organizational standards. Coordinate closely with Program Managers and Partner Managers to validate reporting information, staffing updates, and operational data prior to distribution. Attend meetings, capture detailed meeting notes, document action items and decisions, and track follow-up activities to ensure timely completion and accountability across teams and stakeholders. Provide responsive, detail-oriented support for executive requests, priority deliverables, and time-sensitive operational initiatives.

Qualifications

Required Skills and Experience Bachelor’s degree or equivalent combination of education and relevant experience. 3+ years of experience in program coordination, administrative support, operations support, or project management support. Experience supporting government contracts and/or federal clients preferred. Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously. Excellent written and verbal communication skills. Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook. Experience using SharePoint, Airtable, or similar collaboration and tracking platforms. Strong attention to detail and commitment to accuracy and quality. Ability to work independently while collaborating effectively across teams and stakeholders. Preferred Skills and Experience Familiarity with TMS training compliance tracking. Experience preparing executive-level presentations and operational reporting materials. Ability to manage sensitive information with professionalism and discretion. Experience supporting fast-paced government or client-facing operational environments. Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance. Core Competencies Organizational Excellence Attention to Detail Communication and Collaboration Customer Service Orientation Problem Solving Adaptability and Flexibility Time Management Operational Coordination Teamwork and Relationship Management Executive Support and Professionalism Posted Salary Range USD $75,000.00 - USD $80,000.00 /Yr.