Operations Coordinator – Logistics & Data Management
Operations Coordinator – Logistics & Data Management Job Overview We are seeking a highly detail-oriented and operations-driven Operations Coordinator to support backend operational workflows, logistics tracking, data auditing, and system accuracy management. This role is ideal for someone who enjoys operational “detective work” — identifying discrepancies, maintaining accurate records, tracking workflows, and ensuring operational processes run smoothly. The position is primarily focused on backend operations, reporting, auditing, and coordination, with light CSR/admin support responsibilities as needed. This is not a sales-heavy or customer service-focused role. We are looking for a candidate whose core strength is operational execution, process management, and data oversight.
Key Responsibilities
Operations & Logistics Support (80%) Monitor and track operational workflows, fleet/logistics activity, and system updates Audit operational records and identify discrepancies or missing information Maintain accurate CRM and database records Generate and update KPI reports, operational dashboards, and tracking sheets Coordinate with internal teams to ensure process accuracy and timely updates Support dispatch, logistics coordination, and backend operations tasks Improve workflow efficiency and maintain operational compliance standards Ensure operational documentation and reporting remain organized and accurate Perform data reconciliation and quality assurance checks Administrative & CSR Support (20%) Assist with administrative coordination and documentation Provide professional communication support when needed Handle light customer or internal coordination tasks Support operational inquiries and follow-ups
Qualifications
Proven experience in: Operations coordination Logistics or fleet tracking Dispatch support Workflow/process coordination Data auditing or reporting Backend operations support Strong attention to detail and process accuracy Experience using CRM systems, spreadsheets, and reporting tools Comfortable handling KPI tracking and operational reporting Strong organizational and multitasking skills Analytical mindset with strong problem-solving abilities Excellent written and verbal communication skills Ability to work independently and manage multiple workflows Ideal Candidate Profile The ideal candidate: Enjoys backend operational work more than customer-facing tasks Is naturally detail-oriented and process-driven Thrives in tracking, auditing, and maintaining system accuracy Has strong operational ownership and follow-through Communicates professionally but is operations-focused at their core Important Note This role is not suitable for candidates whose background is primarily: Outbound sales Appointment setting Customer service escalation handling Technical support High-volume customer interaction roles We are specifically seeking a backend operations professional with strong coordination, tracking, auditing, and workflow management experience.