Part-Time AthenaOne Specialist & Trainer

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values:

• Empathy

is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.

• Collaboration

is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.

• Resilience

reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: The AthenaOne Specialist & Trainer will provide hands-on support to the Nadia Care team with all tasks and responsibilities related to athenaOne including but not limited to, troubleshooting, athenaOne builds, care team training and support, and direct coordination with athenaOne regarding any questions/concerns with the EHR. This role will report to the Director, Product Strategy and Innovation. This is a part-time position requiring approximately 15-20 hours per week . To ensure consistent support for our team, we envision a schedule spread across 4-5 days per week during regular business hours.

Key Responsibilities

• Maintain and optimize daily operations within the existing

athenahealth EHR system. This includes but is not limited to creating user and provider accounts, creating templates, appointment types, billing and payments and encounter plans that increase care team efficiency

• Will work closely with the care team to provide training, education, and instructions on athenaOne system features, functionality.
• Provide support and training to all staff members that will be using athenaOne, shaping the training to apply to specific user roles within the organization
• Resolve EHR-related issues and system discrepancies promptly, reaching out to athena and creating cases when necessary.
• Be a resource for assistance with applications that are integrated with athenaOne. Examples include the Zus Data Platform and Spruce Health

Qualifications

• Bachelor's degree in business, health technology or related field and/or a minimum of 5 years of related work experience
• Strong background and knowledge of athenaOne in a

virtual care setting

• Excellent technical diagnostic and analytical skills
• Strong attention to details as well as excellent written, analytical and verbal communication skills
• Ability to work cross functionally with an interdisciplinary team
• Able to communicate effectively both orally and in writing with all levels of staff
• Adaptable to changes in a high-functioning work environment, can prioritize and manage work and complete tasks in a timely manner.

Required Skills and Experience

• Proven expertise as an EHR specialist, with hands-on experience in

athenahealth EHR .

• Demonstrated ability to work autonomously and manage significant projects, particularly system transitions or migrations, with little oversight.
• Strong understanding of healthcare workflows, data standards, and regulatory requirements.
• Familiarity with API calls and other tools to integrate applications with existing software
• Excellent problem-solving skills and a high degree of adaptability to new software environme