Part-time Client Care Coordinator

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail front office, BoldTrail Back Office and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations, to scale success at any level. BoldTrail delivers a unique technology ecosystem through custom branding, robust integrations, and high-quality add-on solutions, and delivers the next generation of the company’s legacy brands, including kvCORE, BoomTown, btPRO, Brokermint, and AmpStats solutions. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base. Inside Real Estate is looking for a remote, part-time client care coordinator - we call them Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers. In this role, you’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing phone & text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you! You’ll learn what it takes to convert online leads into business opportunities for our clients through "speed to lead" and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work.

• Current scheduling needs are as follows:
• 8 AM-2 PM EST weekday availability and Saturday or Sunday
• Responsibilities:
• Act as the first point of contact for all internet leads through texting and calling according to predefined processes.
• Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
• Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.
• Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
• Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.
• Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
• Collaborate with other Concierge team members to achieve overall team goals
• You'll be a good fit for this role if you have:
• Exceptional written and verbal communication skills - must be confident on the phone!
• Experience in a customer facing role.
• Experience in a collaborative environment.
• Ability to form client relationships quickly.
• Excellent time management skills and ability to multitask effectively.
• Strong attention to detail and ability to follow processes 100% of the time.
• Experience in a remote, self-directed environment.
• Understanding of, or interest in, the real estate industry is not required but is highly encouraged!
• All backgrounds encouraged to apply! (Sales, Client Management, Hospitality, Marketing, Tech, etc.)
• Fluency in Spanish a plus.
• Schedule Details:
• Shifts are generally 4-6 hours at a time
• At least one 4-6 hour weekend shift per week is required
• Must have the capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending on business needs
• Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule
• Regular, consistent, and punctual attendance is required
• Requirements:
• High school diploma or GED equivalent
• Be at least 18 years of age
• Pass a post offer, pre-employment background check
• Be authorized to work in the US
• Must be able to be stationary while sitting at a computer for long periods of time
• Quiet workspace that is conducive to successfully performing in the role in a remote capacity
• Typing speed of at least 30 WPM with 100% accuracy
• Tech savvy
• Personal computer (with webcam) with Google Chrome browser
• Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
• This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI
• Preferred Technology Requirements:
• 8 GB of RAM
• Intel i5/AMD Ryzen 5 processor
• Wired internet connection
• Experience with Google tools

•