Patient Care Coordinator - Inbound

About the position Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. ABOUT ORSINI Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ OUR MISSION Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™ CORE VALUES At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. POSITION SUMMARY Responsible for handling inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

Responsibilities

• Receive inbound calls to schedule deliveries and confirm supply requirements
• Establish and continually build rapport with patient base
• Monitor compliance/persistence of medications
• Evaluate adverse reactions of patients
• Experience in providing customer service to internal and external customers
• Process and verify patient benefits and pay options as needed
• Refer patients to clinical pharmacist or nurse as needed
• Update tracking logs with order status and shipping information
• Responsible for all data entry into multiple workflow systems for end-to-end order process
• Ensure timely processing of all patient orders per committed time frames
• Work in a team environment and provide support to teammates
• Demonstrate strong attention to detail while effectively prioritizing tasks, managing multiple responsibilities simultaneously, and maintaining high performance in a fast-paced work environment

Requirements

• Illinois Pharmacy Technician License, required
• Minimum 1 year experience in pharmacy or healthcare related customer service experience, required
• High School diploma or equivalent, required

Nice-to-haves

• National Technician Certification, preferred
• Previous Specialty Pharmacy experience, preferred

Benefits

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.