Patient Care Representative, Bilingual (Spanish/English), Part-Time, Weekends Only
Job Description:
- Handle inbound and outbound calls for healthcare clients.
- Schedule and reschedule appointments, verify patient information.
- Maintain HIPAA compliance ensuring high standard of customer service.
- Document all call activity accurately.
- Meet or exceed performance metrics such as call quality and patient satisfaction/CSAT.
- Report trends and opportunities for process improvement to leadership.
Requirements:
- High school diploma or equivalent.
- 1+ years of call center or customer service experience (healthcare experience a plus).
- Strong verbal and written communication; active listening and empathy under pressure.
- Ability to multitask, stay organized, and work in a fast‑paced environment.
- Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred.
- Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace.
- Knowledge of medical terminology or insurance verification is a plus.
Benefits:
- Bilingual (Spanish/English) preferred.
- Reliable attendance, accountability, and openness to feedback and coaching.
- Professional remote work environment requiring flexibility, adaptability to change.