Patient Engagement Specialist- Contract
Patient Engagement Specialist - Contractor Only Job Title: Patient Engagement Specialist Classification: Part Time/1099 Contractor Work Structure: Fully Remote Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $20-$22 per hour *(based upon level of experience) What we're looking for Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.
Responsibilities
- Schedule patient sessions and provide reminders about upcoming sessions
- Complete task tickets as assigned to ensure patient schedules are accurate
- Outreach patients at risk for churn in the program.
- Help identify engagement strategies for patients throughout their program journey with Aviary Health
- Communicate with providers and other care team members about patient scheduling delays or changes
- Engage with patients using chat system, email, video conference, and phone
- Educate patient about program offerings and use of the Aviary Health app
- Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device
- Collect regular feedback from patients and share insights with the Operations Team
Your Past Experience
- 1-3 years of customer support experience
- Preferred 1+ years of healthcare experience
- Tech support background
- Experience with Android and Apple operating systems
- Excellent verbal communication skills
- Excellent writing skills
- Patient scheduling
- Excellent attention to detail
- Organized; strong ability to prioritize work appropriately and manage time
- Patient Retention and Outreach
Requirements
- Quiet workspace with consistent, high-speed internet access
- Reliable computer with headphones/headset if needed
- Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
- Note: This is a 1099 contractor position