Personal Lines Insurance - Senior Account Manager
Benefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust. We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable. Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients. We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.
About the Role
We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences. This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management. The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts. What You’ll Do Manage a personal lines book of business with a client-first mindset Provide coverage guidance and professional recommendations Handle policy changes, endorsements, renewals, and remarkets Conduct account reviews and identify coverage gaps Support retention efforts through proactive communication Collaborate with producers and service team members Document activity and maintain accurate file documentation Follow established workflows and service standards What We’re Looking For Active Property & Casualty license (required) 3+ years personal lines account management experience Strong coverage knowledge (home, auto, umbrella, etc.) Experience working within an agency management system Excellent written and verbal communication skills Strong organization and time management Ability to prioritize and manage multiple tasks High level of accountability and follow-through Comfortable working independently in a remote environment What Sets You Apart You take ownership and don’t wait to be told what to do You are proactive with clients rather than reactive You care about doing things the right way, not the easy way You communicate clearly and professionally You enjoy being part of a team that holds a high bar What You Can Expect From Us Supportive leadership that values your expertise Clear expectations and structured workflows Collaborative team environment A culture focused on continuous improvement Opportunity to grow with a stable, expanding agency Competitive compensation based on experience This is a remote position.