Phone Scheduler (remote)
JOB SUMMARY The scheduler will primarily schedules radiology imaging appointments, performs pre-resignation, receive/send faxes, scans documents, handles customer service-related requests, communicates preparations, handles call backs, coordinates legal records requests and perform various other clerical tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Displays excellent communication skills and telephone etiquette.
- Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
- Places calls to clients expressing difficulty with scheduling.
- Notifies payer if any problems scheduling their clients.
- Maintains good rapport with clients, administrative/clinical staff and payers.
- Schedules, reschedules or cancels new or task, confirms appointments and notifies staff of changes when necessary.
- Enters accurate information in the system for appointment scheduling, rescheduling, cancellation and commentUpdates account information at the point of scheduling.
- Communicates and interacts with all departments effectively and
- Pre-registers, submits reports and documents, inputs data as needed for appointment, and requests films CD's as
- Gives clients appropriate orientation for preparatory and safety protocols, and provides directions to facilities.