Program Manager
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Project Manager Customer Technology Office | Service Performance & Reliability Engineering (SPRE) Join our team Are you a driven Project Manager who thrives in a collaborative environment? Our Service Performance & Reliability Engineering (SPRE) team is seeking a skilled Project Manager to play a key role in enhancing service reliability and the customer experience. You'll partner with stakeholders across the organization to drive impactful initiatives and optimize operations. If you have a proven track record of successful project delivery and a passion for leveraging technology to solve complex challenges, we encourage you to apply. Ready to collaborate, innovate, and drive reliability? As a Project Manager in our Service Performance & Reliability Engineering (SPRE) team, you’ll be a driving force in optimizing our operations and shaping strategic direction. You’ll collaborate with Program Managers and stakeholders across the organization to develop and execute impactful projects that enhance service reliability and improve customer experience. Here's how you'll make a difference: ● Drive strategic alignment: You’ll ensure your project plans and outcomes are tightly integrated with the overall reliability strategic plan, meeting and striving to exceed stakeholder expectations. ● Masterfully navigate complexity: You’ll expertly manage deliverables with conflicting priorities, risks and dependencies, ensuring smooth execution and timely delivery. ● Communicate effectively: You’ll keep leadership teams and stakeholders informed through clear and concise reporting, fostering transparency and collaboration. ● Champion continuous improvement: You’ll proactively identify opportunities to optimize processes, automate tasks, and enhance team effectiveness. ● Lead and Inspire: You’ll collaborate with diverse teams, including business analysts and technology experts, to drive innovation and achieve outstanding results. ● Foster a culture of feedback: You’ll establish strong feedback loops to ensure a balance between financial outcomes, customer experience, and team members success. You’re the missing piece of the puzzle ● You have a proven track record of successfully managing complex programs in an Agile environment. ● You have a deep understanding of Agile principles and methodologies and experience with sprints, daily stand-ups, retrospectives, and backlog grooming. ● You possess strong leadership, communication, and stakeholder management skills. ● You have excellent problem-solving and decision-making abilities. ● You have the ability to adapt and thrive in a dynamic and evolving technological landscape. ● You have solid Project Management experience for 3+ years in your most recent roles ● You have expertise in financial management, budgeting, and risk assessment. Essential skills include strategic planning, financial analysis, understanding of regulatory compliance, and a proven ability to navigate complex financial landscapes. ● You hold a university degree in Engineering, Computer Science, Business, or Finance ● You possess Program and/or Project Management Certification (ie. PMP designation) Great-to-haves ● Background and/or past work experience in telecommunications, data centre, network, corporate security, or systems operations areas ● Experience using analytic and reporting tools (e.g. Excel, Domo, Tableau, Jira, PowerPoint, Monday, etc.) and the ability to understand complex data as well as providing meaningful insight to others ● MBA degree ● PMP designation ● ITIL certification ● Agile/Scrum Master certification