Receptionist / Intake Specialist (Weekends)
The Position Phillips & Associates seeks an intake specialist to answer calls and follow up with potential clients during the weekend. The intake specialist will be responsible for handling a large volume of incoming leads (via phone, email, texts, etc.). We are looking for a team player with outstanding interpersonal and communication skills who is self-motivated, professional, capable of managing their work load while prioritizing tasks. Our ideal candidate will have a strong work ethic, will always be willing to go the extra mile and thrive in a fast paced and intellectual environment. The Firm Phillips & Associates has established itself as the go-to law firm in New York for victims of sexual harassment and discrimination. Most recently, Phillips & Associates was selected as one of the “10 Best Employment & Labor Law Firms” in New York” by the American Institute of Legal Counsel. Additionally, many of our attorneys have achieved “best of” status in employment law. We only represent plaintiffs, not employers or management. Phillips & Associates is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Phillips & Associates encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status.
Responsibilities
- Handle a large number of incoming leads (via phone, email, texts, etc.).
- Handle a large number of follow-up calls, emails, and texts.
- Handle phone calls in a professional and friendly manner.
- Collect and store potential clients information.
- Collect facts from potential clients and send to attorneys for evaluation.
- Assist attorneys in scheduling appointments with potential clients.
- Send e-retainers to potential clients using AssureSign.
- Provide outstanding customer service and support.
- General administrative support.
Qualifications
- Bachelor’s degree highly preferred.
- Proficient in Dropbox and Microsoft Office, including Word, Excel, PowerPoint, One Drive, and OneNote.
- Exceptional interpersonal and communication skills.
- Detail oriented
- Previous experience in a law firm highly preferred.
- Previous experience in employment law highly preferred.
- Customer service experience
Location:
- Remote position with mandatory training in our NYC office.
- Hours: Saturday & Sunday 9a-5p