Regional Client Support Manager
About Us
At Blue Valley Heating, Cooling & Plumbing, we believe people come first, both our customers and our team. We’re a local, family-oriented company built on trust, teamwork, and doing what’s right. We’re growing fast and looking for a driven professional who values integrity, craftsmanship, and strong customer relationships. About the Role: The Regional Client Support Manager plays a pivotal role in leading and developing a high-performing team of regional Customer Service Representatives (CSRs) within the Zephyr Call Center network. This role is focused on driving performance, elevating customer satisfaction, and ensuring operational excellence across inbound and outbound campaigns. You’ll collaborate closely with leadership to refine strategy, strengthen call quality, and maintain a best-in-class customer experience for our brands - including Blue Valley Heating & Cooling and PSI, Inc. This role is remote and ideally located in the Mountain Time Zone. What You’ll Do Here Lead and coach a regional team of Customer Service Representatives, ensuring performance goals and call quality standards are consistently met. Manage dispatch and call workflows to balance workloads, improve response times, and drive customer satisfaction. Collaborate with Marketing and Call Center leadership to refine scripts, campaigns, and overall customer experience. Audit calls, deliver feedback, and implement process improvements that enhance consistency and efficiency. Oversee Hatch campaigns, call reclassification, and documentation to ensure accuracy and compliance across regions We’d Love To Hear From You if You Have: 2+ years of leadership experience in a call center or home services environment (HVAC, plumbing, electrical preferred). A strong track record of achieving KPIs and developing high-performing teams. Experience with ServiceTitan, Hatch, Five9 or similar CRM/call management systems. Excellent communication, coaching, and problem-solving skills with a passion for customer experience. A proactive, organized mindset and the ability to thrive in a fast-paced, remote team setting. This position offers an expected annual salary range of $75,000–$80,000, depending on experience, qualifications, skills, and overall fit for the role. Additional compensation opportunities may be available based on performance and/or applicable incentive plans. Benefits and Perks: Blue Valley Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: Competitive Pay Benefits: We offer top-notch benefits! Various medical, dental & vision plans, including 100% employer covered options for you 401(k) match up to 3.5% 100% Company paid long & short-term disability and life insurance Flexible spending accounts for health and dependent care Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth. Paid Time Off: Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy Company Branded Attire Blue Valley Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.