Regional Manager - Los Angeles + Orange County
About the position Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio. We're hiring a Regional Manager to lead and grow concierge programs at BEST's client accounts across the Greater Los Angeles and Orange County region. This is a high-impact leadership role in one of the most complex and dynamic markets in the country — requiring someone who can navigate diverse health care and corporate environments, manage across significant geography, and build lasting client trust in a market where relationships and reputation move fast.
Responsibilities
- Build trusted, executive-level relationships with client sponsors and program owners.
- Lead business reviews, strategic check-ins, and ongoing communication.
- Resolve issues proactively; surface program improvements and risks to leadership.
- Lead, coach, and develop concierge team members and emerging leaders.
- Set clear expectations, reinforce service standards, recognize performance.
- Maintain strong team connection through consistent site presence.
- Drive performance across utilization, service levels, and client metrics.
- Ensure compliance with systems, processes, standards, and contract obligations.
- Lead day-to-day problem-solving, change management, and continuous improvement.
- Partner with Sales on renewals, upsells, and expansion conversations.
- Identify program enhancements that increase client value.
- Represent BEST at client events and networking moments.
Requirements
- 5+ years in operations, account management, hospitality, or multi-site service delivery.
- Demonstrated experience managing large client relationships and senior stakeholders.
- Based in Greater Los Angeles or Orange County, with comfort being in field 3-4 days per week across a wide regional footprint and significant drive time.
- Valid driver's license and reliable transportation.
Nice-to-haves
- Hospitality, healthcare, concierge services, or service-based background.
- Coaching, supervisory, or team-leadership experience.
- Prior LA/OC market experience.
- Change-management experience.
Benefits
- Great Place to Work-Certified company