[Remote] Agricultural API Product Support Specialist

Note: The job is a remote job and is open to candidates in USA. Regrow Ag Inc. is committed to leveraging science and technology to reverse climate change through sustainable agriculture. The Agricultural Product Support Specialist will serve as the primary point of contact for customers, providing technical assistance and guidance to enhance customer satisfaction and product utilization.

Responsibilities

• Lead customer project planning and implementation: Develop and manage customer milestones in collaboration with internal teams and the Account Manager/Director.
• Drive executional excellence: Own day-to-day project management, coordinate timelines and deliverables, and lead customer meetings to support adoption, retention, and growth.
• Serve as the frontline technical expert and provide timely and accurate support to customers via various channels, including phone, email, and chat.
• Diagnose and resolve customers' inquiries and issues related to Regrow’s API products, working effectively and efficiently with all levels of personnel, including directly with growers.
• Guide customers through API integration, configuration, and usage, ensuring they derive maximum value from our solutions.
• Collaborate closely with the science, product development and engineering teams to escalate and prioritize critical technical issues, contributing to continuous improvement of our products.
• Document customer interactions, troubleshooting steps, and resolutions in the support database, enabling the creation of a comprehensive knowledge base.
• Stay up-to-date with the latest advancements in technology and the features of Regrow's products to provide accurate information to customers.
• Identify patterns and trends in customer issues and feedback, and proactively recommend improvements to products and support processes.
• Conduct product training sessions for customers, both remotely and occasionally on-site, to enhance their proficiency in utilizing our solutions effectively.
• Assist in creating and refining user guides, FAQs, and other support materials to facilitate customer self-help and onboarding.

Skills

• Background in Soil Science and GHG modelling and reporting, ideally working with Biochemical or mechanistic models (DNDC, Roth C, Simeo AMG, CFT, DayCent).
• Background in agriculture, including knowledge of crop management practices, precision agriculture, and remote sensing technologies.
• Familiarity with working with JSON-formatted data and REST APIs; ability to understand and help troubleshoot data mapping and formatting issues.
• Degree in a technical or scientific discipline (e.g., Agronomy, Agricultural Engineering, Computer Science, Environmental Science, or related field).
• Experience in a customer-facing technical support or solutions role, ideally within agri-tech, geospatial, or data-driven industries.
• Understanding of how data quality and structure impact downstream processing; ability to guide customers in adhering to data validation rules required by a process-based API model.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues and communicate solutions clearly to technical and non-technical customers.
• Ability to work independently and collaboratively within a fast-paced and dynamic environment.
• Strong customer orientation with a commitment to ensuring user success and satisfaction.
• Ability to manage multiple priorities and work independently in a fast-paced, evolving environment.
• Willingness to travel occasionally for customer onboarding, training, or support engagements.
• Proficiency in using support tools, ticketing systems, and remote assistance software.

Company Overview

• Regrow is an agritech company that promotes regenerative agriculture to build a climate-resilient global food production system. It was founded in 2016, and is headquartered in Durham, New Hampshire, USA, with a workforce of 51-200 employees. Its website is http://regrow.ag.

Company H1B Sponsorship

• Regrow Ag has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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