[Remote] Clinical Adoption Ambulatory Analyst- Remote

Note: The job is a remote job and is open to candidates in USA. Lifepoint Health is a leader in community-based care, committed to empowering a diverse workforce to make communities healthier. The Clinical Adoption Ambulatory Analyst role involves training providers on EHR documentation, supporting workflow, and managing scheduling to enhance patient care.

Responsibilities

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors and team members when needed
• Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care
• Review known issues and receive new issues from users. Communicate to vendors, market leadership, Service Now, etc. as required
• Demonstrate proficiency with Lifepoint supported applications and develop a strong understanding of current clinical and business processes, practices and workflows in order to effectively train users
• Participate in training and work with end users and the respective systems vendors
• Provide go-live support for providers and clinical staff during go-live and provide on-going end-user and new employee training
• Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manages scheduling and registration for classes
• Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes
• Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management
• Provide on-site support during high peak time initials go-lives, optimizations and for new functionality
• Collaborate with the project team to populate and establish training environments for training activities
• Serve as division liaison for new provider and department additions. Assist local market leadership with gathering forms and timely submission for the athena build
• Serve as division liaison for data import requests. Working with vendors and local market leadership, coordinates extracts, timely imports and validation testing and review of imported data
• Coordinate campaigns for each market including regular campaign schedules and custom requests
• Review known issues and receive new issues from users. Communicate to vendors, market leadership, Service Now, etc. as required
• Serve as the primary contact for scheduling issues/requests. Working with leadership and practice managers, create and manage scheduling templates and online presence of the provider’s schedules following the Lifepoint scheduling guidelines

Skills

• High school diploma/GED
• 1 year of relevant clinical/medical office experience with EHR systems

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

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