[Remote] Contribution Trade Operations Associate
Note: The job is a remote job and is open to candidates in USA. Human Interest is a high-growth fintech company focused on providing retirement benefits to employees of small and medium-sized businesses. The Contribution Trade Operations Associate will support day-to-day operations by ensuring accurate payroll processing, troubleshooting integration issues, and collaborating with internal teams to optimize processes.
Responsibilities
- Ensure that all data is reviewed for accuracy and discrepancies are identified and escalated, contributing to accurate and compliant customer accounts
- Achieve consistent, timely processing of contributions, meeting deadlines and ensuring customers’ contributions are correctly applied without delays
- Proactively identify discrepancies and correct errors, ensuring high-quality, consistent data for reporting and operational purposes
- Support a smooth flow of information between teams to resolve customer inquiries quickly and contribute ideas to streamline workflows, improving overall operational efficiency
- Gain proficiency in the company's operational processes, becoming a trusted point of contact for day-to-day support and offering insights on how to enhance these processes
- Assist in the successful completion of key projects by contributing to tasks on time, supporting project leads, and ensuring high standards of quality in project deliverables
- This position's duties and assignments are subject to modification based on organizational needs
Skills
- Strong attention to detail
- Good organizational skills
- Clear communication skills, both verbal and written
- Ability to work efficiently in a fast-paced environment
- Comfortable working both independently and as part of a team
- Strong aptitude for working with numbers
- Time management skills to prioritize tasks effectively
- Basic problem-solving abilities
- Interest in research and learning
- Willingness to identify and suggest process improvements
- 1-2 years of experience in Accounting or 401(k) Recordkeeping
- Bachelor's Degree
- Basic reconciliation skills
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Company Overview