[Remote] Customer (Call Center) Service Advisor– Eastwood Automotive

Note: The job is a remote job and is open to candidates in USA. The Eastwood Company is a leader in automotive restoration products, established in 1978. They are seeking a Customer Service Advisor to assist customers with orders, answer questions, and resolve concerns through various communication channels.

Responsibilities

• Help customers over phone, email and live chat with orders and problem-solve
• Work within our computer system to place and research customer orders, as well as document conversations and actions
• Pitch in where needed to drive a positive customer experience

Skills

• Experience in a call center, but not necessary
• Comfortable working with computers and learning new systems
• Good communication skills
• Pro-active and take a positive approach in problem solving
• Take ownership for your customers
• Commitment to learn about our processes
• Ability to help customers over phone, email and live chat with orders and problem-solve
• Ability to work within our computer system to place and research customer orders, as well as document conversations and actions
• Ability to pitch in where needed to drive a positive customer experience
• Access to a minimum speed connection internet for remote work
• Ability to work in a distraction-free environment if remote
• Experience shopping online
• Automotive restoration experience, it's a plus

Benefits

• Medical, dental, vision, life and ad&d insurances
• Disability insurance
• 100% vested matching 401k
• Paid time off
• Incentive plan
• Employee discount
• Other voluntary benefits
• Training is provided to better understand our products and systems
• Computers will be provided

Company Overview