[Remote] Customer Service Expert (Remote within APAC region, Contract)

Note: The job is a remote job and is open to candidates in USA. INFUSE is committed to delivering exceptional client experiences and is seeking a passionate Client Success Specialist to join their team. In this role, you will build and maintain strong client relationships, ensuring the timely and successful delivery of solutions according to client needs and objectives.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules

Skills

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions

Company Overview

• INFUSE provides B2B demand generation services that identify and engage buying groups using data and intent signals. It was founded in 2012, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://infuse.com.

Company H1B Sponsorship

• INFUSE has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.