[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. They are seeking a Customer Success Manager to deliver exceptional support to ForeFlight users, analyze customer data, and manage customer goals to ensure satisfaction.
Responsibilities
- Analyze customer lifecycle data to derive insights and make clear, actionable recommendations for customers and business partners
- Identify root causes, propose solutions, and deploy cross-functional support, where necessary, to resolve issues
- Manage customer goals, conduct regular business reviews (monthly or quarterly), and ensure customer satisfaction
- Accelerate customers through the customer lifecycle by developing detailed account plans
- Board and train customers to maximize the potential of our software offerings
- Identify growth opportunities and assist the sales team in driving the pipeline
- Provide responsive, knowledgeable, and efficient support, delivering Best In Class Pilot Support
Skills
- Pilot or Dispatcher Experience, including military experience, is essential
- Experience in software and technical support
- Minimum of 5 years in customer success or similar role
- Excellent verbal, written, and communication skills with the ability to present compelling customer stories
- Ability to create and manage a continuous experience improvement program (scope, milestone, engagement, execution, and change management)
- Understanding of various technical architectures and operating systems
- Detail-oriented with excellent follow-up skills
- Proficient in both Microsoft and Google suite products
- Associate or Bachelor's degree in a related field, or equivalent combination of training, education and experience
- Experience with FAA/EASA regulations and flight planning desired
Benefits
- Medical, dental, vision insurance with Employer paid health premiums
- Open PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 12 Weeks Paid Parent Leave
- Flight Training Rewards
Company Overview