[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Meadow is a modern payments platform for higher education, aiming to transform the student financial experience. As a Customer Success Manager, you will focus on ensuring client success by maintaining high satisfaction and retention rates while managing client relationships and product expertise.
Responsibilities
- Make our clients successful term-to-term
- Maintaining a high CSAT
- High retention rates
- Low churn rates
- 95%+ Logo Retention
- 90%+ CSAT
- 0% Churn
Skills
- 4-6+ Years of Experience in Marketing, with Meaningful Exposure/Focus on Events
- Experience at an Early Stage Startup
- You own problems end-to-end
- You make consequential decisions that impact outcomes
- You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directly
- You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations
- You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment
- You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes
- You have experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education
- You're excited to use AI as a core part of how you work
Benefits
- Competitive Salary
- Competitive Equity
- 401(k) Retirement Savings Plan
- Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
- Flexible Paid Time Off
- Paid Company Holidays
- Paid Parental Leave
- 1-2 Onsites Per Year
- Membership in an Ambitious, Kind, No-Drama Team
Company Overview