[Remote] Customer Support B2B - Night Shift

Note: The job is a remote job and is open to candidates in USA. Fourvenues is a tech platform revolutionizing the nightlife industry by providing a comprehensive solution for venues to manage their operations. They are seeking a Customer Support B2B professional who will proactively manage relationships with clients, optimize their use of the platform, and collaborate with internal teams to enhance product offerings.

Responsibilities

• Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue
• Proactive management of relationships with promoters and venues to optimize their use of the platform
• Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs
• Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience
• Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts
• Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution
• Accurate identification of customer needs and implementation of effective, simple, and scalable solutions

Skills

• 1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments
• Proficiency in English and a strong ability to learn other languages
• Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support
• Availability for rotating shifts (4x3x2), including weekends and holidays
• Exceptional oral and written communication skills, with the ability to explain complex technical concepts in a clear and simple manner
• Maintain calmness and empathy in high-pressure situations
• Strong command of Google Workspace or equivalent tools
• Valued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.)
• Autonomy and critical prioritization: self-management skills, focus on results, and efficient management of high volumes of inquiries
• Critical thinking: structured problem analysis, root-cause investigation, and adaptation to new approaches
• Flexibility and adaptation to change: willingness to work in dynamic and constantly evolving environments
• Genuine passion for customer service, the SaaS ecosystem, nightlife/entertainment, and technology
• Proactive attitude oriented toward creating a positive impact within the team and on the customer experience

Benefits

• Annual bonuses for those who significantly contribute to Fourvenues' success.
• Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
• MacBook laptop and high-resolution monitors to maximize your potential.
• Private health insurance to promote your peace of mind and well-being.
• Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
• Extra vacation days for special occasions like birthdays, holidays, or unique events.

Company Overview