[Remote] Customer Technical Support
Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is an equal opportunity employer committed to providing employment opportunities. They are seeking a Customer Technical Support representative for the medical device industry to assist customers primarily by phone and troubleshoot technical issues related to the product.
Responsibilities
- Assist customers primarily by phone, sometimes via chat, regarding medical device product
- Troubleshoot technical issues related to the product
- Document each interaction into the CRM accurately
Skills
- 1 year+ of customer service experience, preferably in a technical support role
- Must have dependable internet service
- Patience, empathy, and communication are key
- Associates or Bachelor's degree preferred
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Fluently bilingual (English/Spanish) is a plus
Benefits
- Computer equipment will be provided
Company Overview