[Remote] E-Commerce Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Pipe17 is an AI-native Enterprise Order Operations Platform for brands and 3PLs. The E-commerce Operations Analyst role is designed for recent graduates to support customer onboarding, integrations, and operational processes while learning to grow into Solution Architect roles.

Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations
• Support customers by answering basic operational or technical questions under supervision
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly
• Help monitor sync errors, escalations, and customer-reported issues
• Work with SAs to track project tasks and deadlines
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation
• Contribute to knowledge base articles and internal process documentation

Skills

• Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided)
• Familiarity with Excel/Google Sheets for data analysis
• Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory
• Strong communication (verbal and written)
• Detail-oriented with good organizational skills
• Comfortable working in a fast-paced, collaborative environment
• Eagerness to learn technical concepts and apply them
• Proactive and resourceful. Willing to research and try solutions
• Growth mindset. Open to feedback, coaching, and continuous improvement
• Team player who enjoys problem-solving with others
• High accountability. Takes ownership of tasks and follows through
• AI fluency: You're using AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly

Benefits

• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

Company Overview