[Remote] Enrollment/Billing Representative

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. The Enrollment/Billing Representative is responsible for handling in-bound patient calls, processing payments, and resolving outstanding balances while providing excellent customer service in a fast-paced environment.

Responsibilities

• Strong customer service and interpersonal skills
• Effective written and verbal communication
• Excellent organization, problem solving skills and attention to detail
• Meet the quality assurance and benchmark standards set by the management team
• Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence
• Document all activity in the patient account
• Processing of credit card payments
• Manage/scan/file and/or distribute forms, documents, etc
• Perform other duties as assigned

Skills

• High School diploma or GED
• Proficiency in the Microsoft Office Suite
• Strong customer service and interpersonal skills
• Effective written and verbal communication
• Excellent organization, problem solving skills and attention to detail
• Meet the quality assurance and benchmark standards set by the management team
• Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence
• Document all activity in the patient account
• Processing of credit card payments
• Manage/scan/file and/or distribute forms, documents, etc
• Perform other duties as assigned
• Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts
• Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable
• Review accounts with patients and resolve questions or transfer to appropriate staff member
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management and deductive problem-solving skills
• Work independently and as part of a team

Benefits

• This role is also anticipated to be eligible to participate in an annual bonus plan.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Company Overview

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