[Remote] Global Key Account Manager - Hyperscale Solutions
Note: The job is a remote job and is open to candidates in USA. Rittal LLC is a leading designer and manufacturer of industrial and IT infrastructure solutions. They are seeking a Global Key Account Manager for their Hyperscale Solutions segment, responsible for managing and growing relationships with global hyperscale customers and executing account plans to drive revenue growth.
Responsibilities
- Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships
- Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets
- Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations
- Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified
- Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs
- Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation
- Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams
- Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue
- Prepare and deliver tailored product and solution presentations and proposals
- Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship
- Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership
- Share market intelligence and strategic insights with leadership to improve commercial and product decisions
- Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns
- Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities
Skills
- Bachelor's degree required, engineering, business management, marketing, or a related field preferred
- Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors
- Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth
- Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization
- Solid analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication and presentation skills
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent)
- Global account management or cross-regional experience is a plus
Company Overview