[Remote] Operations Coordinator, Travel Industry

Note: The job is a remote job and is open to candidates in USA. Jetset World Travel is a host agency supporting independent travel advisors by providing operational infrastructure and services. The Operations Coordinator role is focused on supporting day-to-day operations, including invoicing, itinerary production, and administrative coordination, ensuring efficient workflows for the advisor network.

Responsibilities

• Monitor and manage designated inboxes for booking confirmations, updates, and cancellations
• Review submissions for completeness and accuracy
• Enter and manage booking and commission data within internal systems
• Build and format itineraries based on advisor instructions using designated platforms
• Provide responsive support to advisors, including supplier portal access, account and systems troubleshooting, and researching solutions to uncommon problems
• Maintain organized file structures and documentation standards
• Track, log, and follow up on open items through completion within established turnaround standards
• Verify all entries against source documentation before submission
• Attend and participate in all scheduled team meetings and standing check ins
• Route requests and coordinate across internal workflows and external partners when needed

Skills

• Experience in operations, administrative coordination, or service execution
• Strong attention to detail and accuracy
• Ability to follow structured processes and workflows
• Ability to execute documented procedures exactly as written and verify work against source materials
• Consistent, dependable availability during scheduled hours, including standing meetings
• Resourceful problem solving when an issue falls outside documented processes
• Ability to manage multiple tasks and systems simultaneously
• Clear and professional written communication
• Ability to work independently with consistency and reliability
• Experience in travel, hospitality, or itinerary building
• Experience supporting a distributed or remote team

Benefits

• Fully remote role
• Full training is provided

Company Overview