[Remote] Remote Customer Service Representative (Michigan residents)
Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences, and they are seeking a Remote Customer Service Representative to support one of the world’s most well-known automotive brands. In this role, you will assist car owners with after-sales concerns by managing inbound and outbound communications while providing timely and accurate solutions.
Responsibilities
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
- Use web-based tools and internal systems to research questions and requests
- Document each interaction clearly and accurately
- Manage assigned cases from start to resolution by following defined steps and completing required actions
Skills
- Must have the ability to pass a pre-employment background check and drug screen
- High school diploma or equivalent
- 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
- Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
- Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter
- Excellent written and verbal communication
- Empathy and dependability
- Able to efficiently multitask
- Comfort using a computer and the web (you'll switch between systems and browser tabs throughout the day)
- Comfortable using AI tools and resources
- Typing speed of at least 25 words per minute
- Michigan resident
- Secluded, distraction-free workspace
- High-speed internet from a wired provider (cable or fiber)
- Your computer must be connected to your modem/router using an Ethernet cable
- Wireless, 5G and satellite internet aren't supported
Benefits
- Health coverage
- Wellness resources
- Financial benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
Company Overview