[Remote] Software Escalation Analyst

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Leidos DSI is a leading provider of digital solutions, and they are seeking a Software Escalation Analyst. This role involves analyzing software issues, providing recommendations for code fixes, and collaborating with development and customer support teams to enhance their proprietary CRM software.

Responsibilities

Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments
Responsible for investigating reported software defects and performance issues and developing recommended solutions
Evaluates customer software enhancement requests and submits change requests to the software development team with recommendations on design where appropriate
Provides guidance and coaching for helpdesk staff to increase technical knowledge and skills across the team
Root cause analysis documentation and reporting
Coordinating with development on code‑related fixes and testing recommendations

Skills

At least 2 years technical experience specific to CRM software, preferably with high profile government customers and end-users
Must be a US Citizen with the ability to obtain a Public Trust Clearance
Advanced knowledge of database management principles (Oracle, SQL Server)
SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data
Knowledge of HTML code as used for eNewsletter design
Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment. Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services)
Familiarity with using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems
Customer Support and consultation experience specific to the Intranet Quorum CRM product highly preferred
Experience working with Capitol Hill Congressional clients is strongly preferred
Certifications in Oracle
PowerShell scripting skills
Understanding of Containerization to include Kubernetes and Docker
AI concepts such as Prompt Engineering and GenAI

Company Overview

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. It was founded in 2002, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.revealimaging.com.

Apply Now

[Remote] Software Escalation Analyst

More open positions

[Remote] Product Manager - Contract

[Remote] Director, Marketing for Digital Procurement Network & Supply Chain

[Remote] Director, Marketing Operations

[Remote] Customer Success Manager, Florida

[Remote] Regional Director, Sales & Recruitment-1

Regional Human Resources Business Partner West

Director, Drug Safety and Pharmacovigilance

Locum Physician (MD/DO) - Radiology - General/Other in San Francisco, CA

Data Warehouse / SQL Developer Location: Remote Duration: 6 months Bill Rate: $85-95/hr SSRS, Adv

Psychology - College Lesson Editor (Contract)

Remote Data Entry Clerk – Flexible Part‑Time Live Chat Support Specialist at careerzynith

Entry-Level Remote Data Entry Specialist – Full‑Time Work‑From‑Home Position at careerzynith

Clinical Education Manager (CEM) - Texoma Ecosystem

Clinical Research Associate II

Motor Fuel Tax Analyst II

Viatris Representative_CV (Adana)

Go-to-Market - New Orleans, LA, USA

Go-to-Market - Reading, United Kingdom

Sr Epic Applications Analyst (Deficiency Tracking/Identity)

CRM Marketing Manager II – Data Driven Strategy

Data Technician Installer