[Remote] Staff Operations Engineer
Note: The job is a remote job and is open to candidates in USA. Mozilla Corporation is a non-profit-backed technology company that aims to improve the internet experience for users worldwide. They are seeking a Staff Operations Engineer to lead the design and evolution of their hybrid-cloud and workplace infrastructure, ensuring systems are scalable, secure, and efficient while collaborating across teams.
Responsibilities
- Own and evolve architecture within a defined infrastructure domain
- Design and implement scalable, reliable systems spanning multiple teams or environments
- Establish and promote best practices, patterns, and standards within the domain
- Contribute to medium- and long-term technical strategy (typically 6-18 months)
- Lead delivery of ambiguous, high-impact infrastructure projects
- Break down elaborate system problems into implementable solutions
- Drive migrations, re-architectures, and performance/reliability improvements
- Remain hands-on with critical systems and implementations
- Work across teams (IT, SRE, Security, Service Owners) to unify solutions
- Influence technical decisions through design reviews and collaboration
- Ensure systems integrate cleanly across infrastructures (office, DC, cloud)
- Improve system reliability through monitoring, alerting, and operational design
- Contribute to defining SLIs/SLOs and capacity planning within the domain
- Participate in and lead root cause analysis for complex incidents
- Decrease operational toil through automation and system improvements
- Design and support core infrastructure components (compute, DNS, networking, identity, etc.)
- Drive improvements in performance, scalability, and dependability
- Contribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)
- Build and improve automation using scripting and Infrastructure as Code
- Contribute to internal tooling and platform improvements
- Promote repeatable, standardized approaches to system management
- Mentor engineers and guide system design and troubleshooting
- Raise the technical quality of the team through reviews and shared practices
- Act as a go-to resource within the domain
- Maintain clear documentation, diagrams, and runbooks for systems owned
- Ensure systems are understandable and operable by others
- Contribute to knowledge sharing across teams
Skills
- 6+ years of experience in systems engineering or infrastructure roles
- Strong experience designing and operating production infrastructure
- Solid expertise in: VMware, Cisco UCS, Application/Network Loadbalancers, Linux/Unix Operating Systems, Networking fundamentals (DNS, TCP/IP, routing, firewalls), Data center environments
- Demonstrated ability to lead complex technical work across teams
- Experience with Infrastructure as Code (Puppet/Ansible/etc, Python)
- Familiarity with observability tooling and reliability practices
- Experience with containerization and modern platform tooling
- Exposure to security best practices in infrastructure design
Benefits
- Generous performance-based bonus plans for all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country-specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Company Overview
Company H1B Sponsorship