[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Origin is building an endpoint AI observability platform for AI-adopting organizations, aiming to maximize productivity and safety during AI adoption. They are seeking a Technical Account Manager to serve as a trusted advisor, helping customers deploy and derive value from Origin’s platform while ensuring successful onboarding and management.
Responsibilities
- Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction
- Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners
- Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results
- Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed
- Develop and maintain technical documentation to support customer implementations and best practices
- Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams
Skills
- 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role
- Solid background in endpoint security, endpoint management, or IT systems in enterprise environments
- Proven ability to explain complex security concepts to both technical and executive-level audiences
- Strong communication skills and customer-first mindset
- Self-starter who thrives in fast-paced, startup environments with minimal oversight
Benefits
- Generous healthcare
- Flexible PTO
- Home-office support
Company Overview