Residential Property Manager (Real Estate Sales Agents & Brokers)

Join Our Growing Team at Northpoint Asset Management! Northpoint Asset Management, Inc. is a leading nationwide real estate company managing over $5 billion in assets across more than 40 U.S. metropolitan areas. With a strong reputation for excellence, Northpoint partners with some of the nation’s largest single-family institutional funds, driving success and delivering results. We are committed to delivering strong results for our clients while providing an exceptional experience for residents. Our team is built on a foundation of accountability, responsiveness, and care—both in how we serve our clients and how we support one another. As we continue to grow, we are looking for driven professionals who take pride in their work and are passionate about delivering high-quality service. Position Overview We are seeking a Property Manager to join our team in servicing the Cleveland, OH area who is highly resident-focused and client-oriented. This role is responsible for managing a residential portfolio while delivering a high level of service, communication, and care to both residents and property owners. This is an exciting opportunity for a motivated individual to manage and grow a portfolio of single-family properties while benefiting from Northpoint’s established business development support. The ideal candidate is proactive, responsive, and takes pride in creating positive experiences for residents while building strong, trust-based relationships with clients. Key Responsibilities: Resident Experience & Care

• Serve as the primary point of contact for residents, ensuring a responsive, professional, and empathetic experience
• Address resident concerns and escalations with urgency and care
• Proactively communicate throughout the resident lifecycle (move-in, maintenance, renewals)
• Drive resident satisfaction and retention

Client / Owner Relationship Management

• Build and maintain strong relationships with property owners through consistent communication and transparency
• Provide updates on property performance, leasing activity, and maintenance
• Act as a trusted advisor to clients, balancing resident needs with owner objectives

Property Operations

• Manage a portfolio of single-family and/or small multifamily properties
• Oversee leasing, renewals, and rent collection
• Coordinate maintenance requests and ensure timely resolution
• Manage vendor relationships and service quality
• Conduct property inspections and maintain standards

Leasing & Sales

• Utilize your Ohio Real Estate license to manage leasing activities, including marketing, showings, and applicant screening
• Support property sales for clients, if desired, in alignment with business needs
• Identify opportunities to improve occupancy and drive revenue performance

Financial & Performance Oversight

• Monitor property performance, budgets, and operating expenses
• Ensure financial accuracy and timely reporting to clients
• Identify opportunities to improve occupancy and performance

Qualifications

• 2–5 years of property management experience (SFR preferred)
• An active Ohio Real Estate license
• Proven ability to manage resident relationships and client expectations
• Strong communication skills with a service-first mindset
• Experience handling escalations and conflict resolution
• Familiarity with Ohio a landlord/tenant laws
• Highly organized with the ability to manage multiple priorities

Preferred Experience

• Experience in single-family rental portfolios
• Strong background in customer service or client-facing roles
• Experience in fast-paced, high-volume environments

Compensation & Benefits

• Competitive base salary + performance incentives
• Health benefits
• PTO and paid holidays
• Career growth opportunities

Why Join Northpoint

• People-first culture with a focus on service and care
• Opportunity to directly impact both resident satisfaction and client success
• Collaborative, fast-growing environment

If you are ready to take your career to the next level with a company that values professionalism, growth, and long-term success, we would love to hear from you. Apply Today and Join the Northpoint Team! Pay: From $65,000.00 per year Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience within Property Management in Single Family Rental?
• Do you live in the Cuyahoga County, OH?

Experience:

• Property management: 2 years (Required)

License/Certification:

• Ohio Real Estate License (Required)

Work Location: Remote