Returns & Credits Admin (RMA)

Job Purpose: The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses, handling high-volume requests, coordinating with internal teams and manufacturers, and ensuring accurate tracking of approvals, credits, and inventory-related transactions. It is ideal for candidates with experience in customer service, accounts receivable, collections, financial operations, or administrative back-office roles, who are comfortable working in a remote, fast-paced environment. Responsibilities: Process and manage RMA (Return Merchandise Authorization) requests via email and vendor portals. Review daily reports related to inventory, returns, and pending cases. Track and follow up on approvals, denials, credits, and reconciliations. Maintain accurate records of all transactions and case updates in internal systems. Create outbound orders, material transfers, and shipment releases. Communicate directly with vendors and internal teams to resolve issues. Escalate complex or unresolved cases with management when necessary. Adapt to process and system changes in a dynamic environment. Knowledge, Skills and Experience: Bachelor's degree in Finance, Logistics, Business Administration, or Accounting required. 1–3 years of experience in: Customer Service Accounts Receivable / Collections Administrative / Back Office operations Financial reconciliation processes Experience managing high-volume workflows or case queues. Advanced English (written and reading) Proficiency in Excel and administrative systems (ERP/CRM preferred) Strong attention to detail, organization, and time management Ability to work independently in a remote environment Working Conditions: Remote / Work-from-home. Why Join TD SYNNEX Global technology leader with strong career growth opportunities. Exposure to finance, operations, and vendor management in USA. Collaborative, inclusive, and supportive remote work culture. Structured onboarding and continuous learning environment. Benefits and compensation exceeding legal requirements: Health insurance, Savings fund, grocery and remote-work vouchers. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!