Sales & Service Representative

RPM Industrial Coatings Group is home to 11 industry-leading coatings and finishing brands. Our dynamic portfolio includes liquid coatings, powder coatings, touch-up and repair products, sundries, adjuvants, and much more. You’ll find our products around the globe in industries from architecture and automotive to farming, forestry, marine, and more. RPM Industrial Coatings Group is part of RPM International Inc., a $7.3 billion global company with subsidiaries that are market and industry leaders in specialty coatings, sealants, building materials, and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s brands are trusted by consumers and professionals alike to help build a better world. Kop-Coat, Inc. was born in Pittsburgh, Pennsylvania in 1988. Two years later we joined our parent company, RPM International Inc., and since then, we've been delivering premier products across the globe. We partner with our customers to protect farms, forests, and buildings while ensuring safe, ethical, socially responsible, and sustainable business practices. Our guiding principles revolve around three core pillars: our customers, our coworkers, and our communities. The Sales & Service Representative is responsible for managing existing accounts and developing new accounts for additional sales opportunities, new product opportunities, and to actively seek out new business and new market for Kop-Coat, Inc. This role is the primary point of contact between Kop-Coat and its customers. Main Responsibilities: Establish relationships with all levels of customers, including maintenance, labor, supervisors, management, and leadership. Meet with mill management on a regular basis to review product performance, testing, and results, and making any appropriate suggestions that will improve the customer experience or add value to the relationship for the customer or Kop-Coat. Accurately perform all testing in accordance with prescribed procedures. Ensure all safety, testing, dilution charts, and testing instructions are kept accurate and up-to-date at each customer location. Manage customer product inventories and facilitate processing of new orders to ensure customers have an appropriate amount of inventory for their daily operations. Complete all required paperwork for each service visit, documenting the condition of the chemical room, chemical and equipment inventory, hazards identified, and potential areas for improvement for the customer and Kop-Coat. Troubleshoot and diagnose customer problems, suggest and implement appropriate solutions for customers with available resources. Key Qualifications: 3+ years of related experience in a sales and service role within an industrial setting, preferably within the wood treatment industry. Physical requirements include the ability to lift up to 50 pounds on a regular basis, able to perform work while standing for extended periods of time, and the ability to drive long distances on a daily basis. Proficient with computer applications including Microsoft applications and Customer Resource Management (CRM) software. Willingness to travel up to 50% of the time on a weekly basis.