Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Title: Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English ...

Job Description

JOB DESCRIPTION The Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World s Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Seasonal Customer Service Representative (Bilingual: Spanish and English), you ll join an organically diverse team from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as game-changers. Together, we help the world s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, technologies, and continuing support you ll need to succeed. Plus, at Concentrix, there s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Seasonal Customer Service Representative (Bilingual: Spanish and English) working from home, you will: Provide inbound customer support using a call flow guide in the customer s preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Bilingual: Spanish and English) (Remote) role include: The ability to read, write and speak fluently both Spanish and English 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing Computer Requirements: Bring your own device This position does not loan equipment Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) Operating System: Windows 10+ RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher While working, you will be required to hardwire with an ethernet cable High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence WHAT S IN IT FOR YOU One of our company s Culture Beliefs says, We champion our people. That s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we ll invest in YOU to aid in your career path and in your personal development. In this role, you ll also be provided with: Paid training and performance-based incentives Lucrative employee referral bonus opportunities Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.