Senior Account Manager
Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: We are looking for an Account Manager to manage and grow Clinical Outcome Assessment (COA) Solutions revenue across a portfolio of pharmaceutical, Contract Research Organisation (CRO), and academic sponsor accounts. The role handles per-study licensing, renewals, solution bundling, and customer relationship management across both Wiley direct and partner-originated deals. The role works alongside the broader COA Solutions commercial team and our strategic delivery partner. The role reports to the Senior Manager, COA Solutions. Job Responsibilities Manage a portfolio of COA licensing and solutions accounts, handling the full deal cycle from initial enquiry through scoping, pricing, negotiation, and close. Process per-study licence agreements, multi-territory arrangements, and solution bundles. Develop and maintain customer relationships across pharmaceutical, CRO, and academic sponsor accounts, identifying expansion opportunities through additional instruments, languages, or service add-ons. Coordinate with our strategic delivery partner on deals originated through the co-sell channel, ensuring the Wiley commercial position is managed and service delivery is seamless. Maintain accurate pipeline and deal data in Salesforce, providing regular reporting on deal activity, pricing trends, and customer feedback. Work alongside the broader COA Solutions commercial team to deliver against revenue targets.
Required Qualifications
Bachelor's degree or equivalent professional experience. 3+ years in licensing, sales, or account management, ideally in publishing, life sciences, or intellectual-property-related industries. Demonstrated experience managing a deal pipeline and working to revenue targets. Strong customer relationship management skills. Ability to scope, price, and negotiate licensing agreements. Detail-oriented with the ability to manage multiple deals simultaneously. Proficient with Salesforce or equivalent CRM.
Preferred Qualifications
Experience in pharmaceutical licensing, clinical trial services, or copyright and intellectual property management. Working knowledge of Clinical Outcome Assessment (COA) instruments and their role in clinical trials. Knowledge of multi-territory licensing arrangements. Familiarity with the pharmaceutical and CRO landscape. Experience working in a fast-moving commercial environment. Additional languages an advantage. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 73,900 USD to 108,633 USD #LI-KW1