Senior Manager, Learning Management System Administration – Training

Job Description:

• Support the AD in the assessment and improvements to the current structure, content, and usage
• Deploy and manage training assignments within LMS platforms
• Ensure accurate tracking, reporting, and completion
• Support curriculum updates and learner experience improvements
• Troubleshoot LMS issues and coordinate with system owners or vendors
• Execute established training operations processes, standards, and workflows across BUs
• Support planning and delivery of onboarding, launch, POA, and ongoing training programs
• Maintain training calendars, schedules, and operational plans aligned to business priorities
• Ensure readiness of materials, systems, and logistics for successful delivery
• Support onboarding logistics and execution for new hires and field builds
• Coordinate cross-functional activities to ensure seamless onboarding experiences
• Execute onboarding playbooks, templates, and readiness plans
• Track onboarding completion and readiness metrics
• Build and manage project plans for training initiatives and launches
• Track milestones, deliverables, and dependencies
• Identify risks and proactively escalate issues
• Ensure alignment between content development and execution timelines
• Support execution of training components for POAs, workshops, and national meetings
• Coordinate logistics, materials, communications, and surveys
• Ensure smooth execution and strong participant experience

Requirements:

• Bachelor’s Degree required
• 5–8+ years of experience in training operations, sales operations, or learning & development
• Experience supporting commercial field teams (pharma/biotech preferred)
• Strong project management and organizational skills
• Experience working in cross-functional environments
• Familiarity with LMS platforms and training systems
• Ability to work independently and on a team; a positive, team-focused approach is essential
• Experience with and ability to use Microsoft Office and associated tools (WORD, Excel, PowerPoint)
• Ability to travel domestically as needed

Benefits:

• Medical benefits
• Fringe benefits