Senior Manager, Supply Chain - Service Logistics & S&OP
WEKA is seeking a seasoned supply chain leader to own service logistics operations and drive our Sales & Operations Planning (S&OP) process. This role is pivotal in ensuring parts availability, service delivery performance and demand-supply balance across a complex, multi-region network. The ideal candidate blends strategic thinking with hands-on execution and thrives in cross-functional environments.
Key Responsibilities
Service Logistics Lead end-to-end service parts supply chain including planning, procurement, distribution and reverse logistics for field service operations. Manage depot inventory strategies to optimize parts fill rates and minimize excess. Oversee 3PL and logistics provider relationships, including performance management, contract compliance and continuous improvements initiatives. Drive lifecycle management of service parts from new product introduction (NPI) through end-of-life (EOL), coordinating with product management and supply chain teams. Forecasting and S&OP Design, lead and continuously mature the monthly S&OP process, ensuring alignment across finance, product management, operations and supply chain functions. Develop and own statistical demand forecasting models for service parts, incorporating failure rates, install base data, and product lifecycle trends. Translate demand signals into supply plans, identifying risks and opportunities and recommending trade-off decisions to senior leadership. Build and present executive-level reporting on forecast accuracy, inventory health, supply risk and S&OP performance metrics. Qualifications 8-12 years in supply chain, with substantial focus on service / aftermarket logistics Bachelor’s degree in supply chain, engineering, business or related field Demonstrated S&OP ownership - not just participation Proficiency in ERP Systems (NetSuite a plus) and CRM Systems (SFDC a plus) Strong data analysis skills; advanced Excel or BI tooling Preferred experience in high-tech; fast-past environments Sense of humor! :) How We Work: The WEKA Way We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards. We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we’re unstoppable. We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win. Concerned you don’t meet every qualification? Don’t let it stop you from applying! Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA. WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Why Join WekaIO? Weka IO is a leading provider of AI infrastructure software, working with some of the best known AI model developers, inference providers, NeoClouds/Hyperscalers, as well as the biggest enterprises. This is a unique opportunity to build a critical function from the ground up at a fast-growing, innovative company. You will have a direct impact on our ability to deliver our cutting-edge technology to customers worldwide. If you are a strategic thinker with a passion for operational excellence and a knack for negotiation, we encourage you to apply.