Senior Site Reliability Engineer (Remote)

About Fathom: We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings. Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand. We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far: 🥇 #1 Highest Satisfaction Product of 2024 on G2 🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating 🥇 #1 Product of the Day and #2 AI Product of the Year 🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces 📈

We’re hitting usage and

revenue records every week We're growing incredibly quickly, so we're looking to grow our small but mighty team. Role Overview: We are looking for an SRE who is passionate about leveraging data and automation to drive a highly dynamic infrastructure. The role is a unique blend of infrastructure and internal tooling to reduce friction at every step of delivering an amazing customer experience. As part of our team, you'll play a pivotal role in scaling our infrastructure, reducing toil through automation, and contributing to our culture of innovation and continuous improvement. What you’ll do:

• By 30 Days:
• Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.
• Enhance our existing automation for scaling our infrastructure and improve the development experience.
• By 90 Days:
• Play a key role in continuing to diversify and scale our platform across additional regions.
• Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.
• Provide platform support to all of engineering, using data-driven decision-making.
• By 1 Year:
• Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction
• Help us design and implement improvements to our elastic multi-regional storage platform.
• Drive platform improvements to enhance reliability and efficiency

Requirements: Hard Skills:

• Proficiency with Infrastructure as Code / GitOps tooling.
• Foundation in Observability best practices and implementation.
• Experience in a SaaS or PaaS environment.
• Familiarity with our tech stack: Google Compute, Kubernetes, Message Queues, Prometheus, ClickHouse, ArgoCD, Github Actions, Golang. (Ruby / Rails is a bonus)

Soft Skills:

• Curiosity-driven with a focus on delivering results.
• A generalist mindset with the ability to dive deep into a wide range of challenges.
• Resilience and an ability to grind through complex problems.
• Openness to disagreement and commitment to decisions once made.
• Strong collaborative skills, with the ability to explain complex insights in an accessible manner.
• Independence in managing one’s workload and priorities.

What You'll Get:

• The opportunity to shape the dynamic platform of a growing company.
• A role that balances scaling infrastructure, enabling development teams, and internal tooling development
• A chance to work with a dynamic and collaborative team.
• Competitive compensation and benefits.
• A supportive environment that encourages innovation and personal growth.

Join Us: If you're excited to own the data journey at Fathom and contribute to our mission with your analytical expertise, we would love to hear from you. Apply now to become a key player in our data-driven success story.