Specialty Operations Pharmacy Technician 3

Job Description:

• The Specialty Operations Pharmacy Technician 3 Disease Management Team supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications.
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment.
• May apply intermediate mathematical skills.
• Supports inbound member and provider calls.
• Contact physicians for prescriptions clarification and may enter prescription orders into the system.
• Provide education and resources for new members demonstrating excellent written and verbal communication skills.
• Prioritize requests by interpreting and adapting to procedures, processes and techniques.
• Exercise good judgement and depth of knowledge of administrative processes and organizational knowledge.

Requirements:

• Must have an active unrestricted State Board of Pharmacy Technician in the state of Arizona, Ohio or Texas without disciplinary action.
• Must have National Certification: PTCB (CphT) or ExCPT
• Minimum 1 year customer service experience working in a health services or pharmacy setting.
• Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
• Knowledge navigating multiple systems and platforms with the ability to troubleshoot and resolve general technical difficulties in a remote environment.
• Previous Specialty Pharmacy experience (Oncology, Neuromuscular, Pulmonary) Preferred
• Bilingual English and Spanish - You may be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Benefits:

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance